Building a relationship with our customers is important to us in achieving our aims of becoming a responsive team, committed to your needs.
We have put together a selection of links to answer any questions you may have during the ordering process, if you still can’t find what you are looking for please contact us by phone on 03333 442 443 or email firstname.lastname@example.org.
We are here to do everything we can to help you find what you are looking for.
FREE DELIVERY on all orders over £75.00.
Orders £74.99 or less are subject to a £7.50 handling charge.
Timstar offer standard delivery. If all items ordered are in stock Timstar can offer next day delivery.
PLEASE NOTE: SAME CARRIAGE TERMS FOR ALL UK, NORTHERN IRELAND AND SCOTTISH HIGHLAND CUSTOMERS.
Certain chemicals e.g. Lithium, Potassium, Methanol, Bromine etc., may now only be transported by ADR vocationally trained drivers. This has forced us to implement a carriage surcharge of £9.99 per order containing these chemicals (these are clearly marked in our chemical section).
Please contact our Customer Services department before returning any goods.
Goods ordered in error are subject to a 10% restocking charge and are to be returned at the customers’ expense.
Customers must contact Timstar within 30 days of delivery to obtain authorisation to return any goods.
Goods returned by the customer without prior authorisation will not be credited. Timstar reserves the right to charge the customer a minimum of £15 to cover any collection and restocking costs it may incur as a result of a customer ordering error*. Customers must return all products unused and in their original boxes and packaging, including any manuals, software or accessories supplied with the products.
Computer software and consumables (discs, cartridges, cassettes etc) can only be returned if the original packaging is unopened and any seals intact. Failure to follow these guidelines may invalidate any claim.
Timstar cannot accept returns on certain products that are made to order, assembled prior to delivery or assembled and installed, unless they are faulty.
*Collection charges for chemicals ordered in error maybe subject to a quote.
Browse by Product Category
From the Products menu on the left, click a category that you would like to browse, and then choose from the sub-categories to refine your search.
You can also use our "Search" facility located at the top left hand side of every page. Simply enter a keyword or product code and click the button. You will be taken to a results page where relevant items matching your search will appear. If you cannot find what you are looking for, try refining your keyword(s) or double check your product code.
Alternatively you can try our Quick Order Form located in the top panel on the right hand side of every page.
Simply enter the stock codes of the items you want to buy and the quantity in the second column.
Then "Add to Basket" when you are ready to complete the order.
If you require an item that isn’t in our online catalogue. This might be a spare part for your equipment, or for something you’ve seen elsewhere that we don’t currently offer, please click here to fill in a request form and a member of our Customer Services team will be in touch shortly.
Add Products to Your Basket
1) You can add to your basket by clicking the ‘Add to Basket’ button on the product listing page (under the thumbnail image). This will automatically be added to your basket. You can also amend your order quantity.
2) On the Product Details page you can add an item to your order by clicking the Buy button - the quantity will automatically stay at '1' unless manually amended.
Click the 'Go to your basket' link at the top right hand corner. Check the details of your order and amend as necessary then click Checkout.
Once an order is placed you will be taken to the checkout confirmation page. If you have a Timstar account you will be given the choice to pay by credit/debit card or to use your purchasing card. If you do not have a Timstar account you will be taken directly to our secure credit card payment page and you can pay using our secure payment partner SagePay. The payment process is very simple and will allow you to store cards through the website (saved cards are encrypted for your security).
Timstar care about your security and make every effort to ensure our transaction process is safe and that your personal information is secure. You can pay by using the following credit or debit cards:
We only accept UK registered cards and do not currently accept American Express.
If you are not able to pay by card it is possible to pay by cheque. Please phone 01270 250459 and speak to one of our team.
Verified by Visa / MasterCard Secure Code
What Is It?
www.timstar.co.uk participates in Verified by Visa and MasterCard Secure Code for added online payment security. These services are offered by Visa and MasterCard, in association with the bank that has issued your credit / debit card. It is aimed at protecting your details when shopping online by ensuring your card is not being used by someone else.
What Will I See?
If your card qualifies and you haven't yet registered, simply follow the on-screen instructions. This process will create an online code (different to your card PIN - an online PIN equivalent) for use on www.timstar.co.uk and other participating websites.
This is a completely secure process. The information you provide is completely private, will only be visible to you and your card issuer, and would never be shared with other parties.
If you're unsure about this new service, you may be able to complete your order without registering but your card issuer will eventually require you to register to continue shopping online.
If you would like to learn more about these services or have any difficulty with the process, please contact your card issuer who should be able to assist you. Alternatively, you can always place your order or call our customer service team on 03333 442 443.
How to minimise the risk of authorisation being refused by your card issuer:
- When pre-ordering items, please ensure the expiry date of your card is after the expected release date for your item.
- Ensure your card is registered to the billing address.
- Enrol your card in an authentication scheme (Verified by Visa or MasterCard Secure) to assist with the speedy processing of your order.
- If you place a high-value order we suggest you advise the bank beforehand.
- If your bank calls you to do a security check, please call us to let us know and we will retry for authorisation.
Unaccepted Card Details
Check that the invoice address is exactly the same as the address where the card is registered to - the one on your statements and that you have the necessary funds available (note that payment is taken straight away).
If you have checked these possibilities and are still experiencing problems in completing your order, please contact 03333 442 443.
After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
Once you have submitted your order the next screen you will see is your order confirmation. Please make a note of your reference number which you will need to quote in any communication with us. The details of your order are available for future reference and can be accessed from the My Account page. You will also receive an order confirmation by email.
In the unlikely event that any item is back ordered, you will be notified in advance and given the option to substitute or cancel and you will not be charged until the goods are available.
Orders can be posted, faxed, telephoned or emailed to email@example.com.
We do not supply chemicals to private individuals or private addresses. If you do have permission to order chemicals please make sure we have taken the restriction off your web account by emailing firstname.lastname@example.org.
UK schools or colleges are granted credit accounts, if you have an account with us, just register and we will do the rest for you. New customers are very welcome to register, your account will be set up and you will be contacted to confirm security details.
Setting Up a Credit Account or Payment Methods
If you have registered as a Private Customer, you are not able to open a credit account and must pay by card.
If you are buying resources on behalf of a Local Authority backed school, charity or business, then it's likely that you can set-up your account on credit terms (30 days from date of invoice).
How to Open a Credit Account
After completing your details we'll send you an email confirming your *registration approval. If you have registered as a corporation or charity, you will then need to contact our Finance Department on 03333 442 443. They will need to conduct a credit risk assessment on your establishment, so please have your Company Registration number or Charity number ready. A decision will be made immediately.In the mean time you're free to browse and store items in your basket while waiting for your account confirmation, but you won't be able to complete an order until your account has been activated, unless you pay by card.
Please be aware that account registration can take up to 24 hours before activation can be completed.
This special request form is for when you require an item that isn’t in our catalogue. This might be a spare part for your equipment, or for something you’ve seen elsewhere that we don’t currently offer.
Fill in the form below and we will do our best to fulfil your request.
If we can supply, we’ll give you a catalogue code and price. If we can’t help, we’ll let you know quickly so you can look elsewhere. Please be as accurate and detailed as possible as special orders cannot be returned unless it is faulty. We cannot be responsible for sourcing inappropriate products based on inaccurate or missing information.